“This is obviously a new, and evolving market segment for us, but one with great potential.

“We are thrilled to be a remote support pioneer in the smart TV world,” commented Andreas König, CEO at TeamViewer. But there is an even more tangible effect: these minor support cases incur immense expenses for shipping and handling, which is now no longer necessary.” This will significantly promote our brand image and help us strengthen customer loyalty. “This is no longer a vital threat to us because these cases can now be handled and resolved remotely within minutes.

Yet many users may blame these errors on the brand and then stay away from it all together,” said David Kou, general manager at TP Vision. “We find that many issues with smart TVs stem from faulty system settings. For example, to set up TV programmes for their children or to remotely trigger the recording of a TV broadcast User benefits include: remote support availability – Because the TeamViewer QuickSupport app comes preinstalled on all Philips Android TVs, support can now be provided quickly when a problem occursįlexible use – Users can easily use the remote control options of the TeamViewer QuickSupport app from a different location to remotely control the activities in their living room. This approach gives Philips customers a new TV support experience. The QuickSupport app will therefore be preinstalled on all Philips Android TV based television sets, thereby enabling real time screen sharing and remote control. TeamViewer is able to supply its Android QuickSupport app to be integrated into Philips’ smart TV systems. Philips relies on Android TV to provide the software platform for its Android TV sets. TeamViewer has announced a strategic partnership with TP Vision for Philips branded smart TV sets.

Teamviewer android tv box